![]() If the issue persists, take a look at this video, you might find it very helpful. If the issue still persists, I suggest using the following document to troubleshoot the issue. Once the alignment is complete, then the ink system reset/reinitialization is complete. Once the printhead and cartridges are installed, then the printer will attempt to Auto-Align.Do this individually with all cartridges. The front of the printer should, then, indicate that the remaining colors are missing. Open the top and insert the first cartridge, then close the top. Do so one at a time to ensure the error isn't stemming from one of the cartridges. Insert the print cartridges when the printer indicates the cartridges are missing.Insert the printhead when the printer powers up and indicates the printhead is missing.Plug the printer back up to the power source, without ink supplies.Wipe the contacts dry to ensure no water is in/on the system. ![]() Use the cloth and water to wipe the electrical contacts down of the cartridges, the matching contacts inside the printhead for the cartridges, the contacts on the rear of the printhead that connect to the printer, and the contacts in the printer that connect to the printhead.Get a clean, lint free cloth and clean water.Unplug the printer from the power source while on and no ink supplies in the printer.This includes all cartridges and printhead, if it is removable. While the printer is turned on, remove all ink supplies from the printer.This will reinitialize the ink system in the printer and get rid of any false errors. When troubleshooting ink related issues, be it an ink cartridge error or inability to print a certain/multiple color(s), one of the first steps to try is an Ink System Reset. I recommend you to perform the following steps to isolate the issue and arrive at a fix: Spectacular diagnosis of the issue before posting. There is ink in both the old and new cartridges and still the printer does not print in black. I read that you have installed a new original HP 564 XL Black Ink Cartridge and the printer does not print the black color. I understand that you have an HP Photosmart 7525 e-All-in-One Printer. I came across your post and would like to help. Chinese for reaching out to us on HP Support Forums.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position. If the plastic nubs protrude they can prevent the cartridge from seating properly. Make sure these are flush with the cartridge body, if not carefully trim them flush. There are four orange plastic spots, left over from the protective cap. Turn it over and examine the area around the ink port. ![]() If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge. If photo paper were selected the printer would use the (empty) color cartridges to print even the black portions of a document. The black cartridge uses pigmented ink which is not compatible with photo paper. One other thing to check - make sure you have selected "plain paper" as the media type in the driver. Continue on, and make sure the vents are clear, and also soak the printhead as described in the later steps if the solution is not reached before that. I would suggest going through the troubleshooting steps in the document I gave above, ignore the low ink indications for the color cartridges and proceed past the steps about replacing low cartridges. It is likely that even replacing the color cartridges at this point might not resolve color printing without soaking the printhead.) (Note that running the printer without ink in the color cartridges will probably result in the color portion of the printhead being clogged. Some printers with this design would block printing if ink were out in one or more colors, but this would show up on the printer as an error message if it were the case for this printer. The Photosmart 7525 has separate ink cartridges and printhead.
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